Responsible gambling is at the heart of our approach: we protect players with practical tools, age verification and customizable limits. Find out more, set personal rules and seek help if gambling becomes a problem for you or someone close to you.
Introduction and commitment to responsible gambling
We are firmly committed to responsible gambling: informing, preventing and providing concrete tools to reduce risk. Deposit caps, ID checks and self-exclusion options support every player. If you have concerns, contact our team — your wellbeing comes first.
Protecting minors and age verification
To protect minors, our age verification process requires proof of identity at registration. Responsible gambling includes strict checks, blocking suspicious accounts and tools for parents such as filtering and deposit limits. Reporting and assistance are available.
Self-assessment: Are you gambling responsibly?
To check whether you’re gambling responsibly, answer honestly: do you stick to your deposit and time limits, bet more to chase losses, or neglect work or family? Responsible gambling means spotting these signs and acting quickly (timeouts, limits, professional help).
Personal control tools (Deposit, bet and time limits)
Set deposit limits, bet limits and time limits directly from your account. These tools help you manage your budget, automatically restrict access if limits are exceeded and are an essential part of responsible gambling to protect your personal balance.
Self-exclusion and cooling-off periods
Self-exclusion and cooling-off periods are essential responsible gambling tools. You can block your account temporarily or permanently, set reactivation delays and contact support to confirm your decision. These measures help you regain control and prevent risky behaviour.
Session reminders and reality checks
Before each session, check your budget and planned duration: note the start time and set an alert. If you lose track of time or increase your stakes, activate reality checks and remind yourself of the principles of responsible gambling to stay in control of your choices.
Protecting minors at home (filtering software)
Install filtering software and parental controls on all household devices to block gambling sites and limit minor access. Set up passwords, restricted hours and activity reports. These steps form part of a responsible gambling approach and protect the whole family.
Help, support and resource organisations
If gambling becomes problematic, specialist organisations and services can help: helplines, treatment centres and local support groups. In New Zealand, contact recognised organisations, use helplines and online resources. Responsible gambling remains the priority to protect those close to you.
Tips for staying in control
Set a strict budget before you play, use deposit limits and schedule regular breaks. Avoid gambling under the influence of alcohol, talk to loved ones if you notice signs of a problem, and use the responsible gambling tools offered on the site.
Contact us for support
If you need help, contact our dedicated Responsible Gambling team via live chat, email or phone. We offer advice, self-exclusion tools and referrals to recognised New Zealand organisations (helplines, treatment centres) to support you quickly and confidentially.
